My child has never travelled alone before. What happens at the airport when arriving and departing?
Don’t worry, EEGroup has 30 years of experience collecting unaccompanied minors from airports and during that time we have worked with most major airlines worldwide.
If we don’t need EEGroup to arrange a transfer how do we get to the centre?
If you need specific directions to any EEGroup centre, please contact Head Office and we will be very happy to give you any information you need.
Please always remember to ring the EEGroup centre in advance so our staff know when to expect you and your child.
How do I contact my child while they are at a EEGroup centre?
Before your child arrives at the centre you will be sent an information pack which gives you the contact details of each centre; emergency phone numbers; and information about the best time to contact your child while they are at the centre. Our staff will help your child contact you when they have arrived. All EEGroup centres have email access.
Can EEGroup cater for any specific dietary requirements?
All EEGroup centres can cater for different dietary requirements provided we are told well in advance of arrival. Please include all dietary needs on the booking form as clearly as possible.
We are from a non-EU country. What do we need to do to get a visa?
You will need a letter of invitation from EEGroup and a letter confirming your enrolment. When you send your completed booking form to EEGroup we will send you a Confirmation Email which includes a visa letter. Please check all details are correct and reply to the email confirming everything is fine. If you require a visa, we will then send you a paper copy of all the documents by post.
You need to make an appointment with your local embassy and take them the invitation and confirmation letters. Please contact your local embassy if you need more detailed information.
If you have any further questions about getting a visa please don’t hesitate to contact us. We will support you at all times during the application process.
We are staying near to the EEGroup centre, can we visit our son/daughter? Is s/he allowed to leave the centre to visit us or other relatives?
Both of these are possible. If you want to visit your child at a EEGroup centre please contact the Centre Manager in advance to inform them of your visit and to check when the best time to come is.
If you want them to leave the centre to visit relatives we strongly recommend that this is done on an excursion day so your child doesn’t miss any classes. We need permission in writing sent to Head Office and the Centre Manager with details of who will be collecting the student from the centre. When collecting your child, we ask whoever the named person is to show some form of ID to the Centre Manager (driving licence or passport). This is all for your child’s safety.
What happens if we have to cancel our booking?
Please see the EEGroup Booking Information document, available to download from www.EEGroup.com/downloads, for our full cancellation policy. If we receive written confirmation of cancellation more than 1 month before arriving you will not be charged any extra fees on top of the £400 deposit which must accompany each booking. If you fail to get a visa we will refund all money other than a nominal administration cost of £100.
How safe and secure are the EEGroup centres?
Plumpton and King Edward’s are very safe and secure campuses in rural settings. They are ideal for younger and older students.
Our city-centre campuses in Oxford and Cambridge are all in quite busy cities but people can only enter via the Porters’ Lodge in each college. The Lodge is manned 24 hours a day by the college porters.